Flint's educational background is in psychology, with a degree from the University of California, Berkeley. He therefore is able to understand the feelings of customers and hosts at critical moments. At the beginning of his tenure, he is making every effort to build relationships with customers and hosts by starting each day with an affable, warm-hearted greeting and an inspirational message.
To handle the changes caused by COVID-19, Flint has made efforts to meet the psychological demands of consumers. Prior to Spring Festival and in accordance with government instructions, Flint and his team worked out two room packages to meet consumer's demands: "Family Tradition —— Cute Egyptian from British Museum", which is designed for families, includes breakfast and dinner for parents and one child. The package also features free access to natural hot springs, the swimming pool and the fitness center. The second package: "The Art of Celebration – Blue Note Chocolate Trio" is designed for young couples and features jazz elements. The "Blue Note Chocolate Trio" afternoon tea on Valentine's Day also includes two glasses of Mumm champagne. Red packets from both Blue Note Beijing and APM Wangfujing will also brighten guests' day.
