Trust building

With business travel in decline, Rofkind says it makes sense to cut down on the size of meeting rooms and banquet facilities to host more intimate events. "It is all about managing those spaces to maintain income," she states. "Hybrid meetings with online and limited in-person attendees need to have the technology to support them. We have all learned how to conduct business online. While there will still be business travel post-pandemic, it will be greatly reduced."

The rise of staycations has paved the way for business and luxury hotels to cater to families with children. Rofkind designed a family guestroom in The Parisian Macao featuring bunk beds and scaled down furniture with pint-size smiles in mind. The facility has been a great success.

"HOK has invested a lot of time and money on research largely from workspaces and healthcare, and how they can be applied to hospitality spaces," Rofkind says.