Efforts urged to boost inbound tourism market

Tourism experts have called for streamlining visa issuance procedures and improving transportation, payment and accommodation services for international travelers, to accelerate the recovery of the inbound tourism market and boost confidence in the industry.

In the first half of this year, a total of 168 million arrivals and departures from the Chinese mainland were recorded, around 49 percent of the figure in the same period in 2019, according to the National Immigration Administration.

Of these arrivals and departures, about 74.9 million were made by residents from the Hong Kong and Macao special administrative regions and Taiwan, while nearly 8.44 million were made by foreign travelers.

Flagging performance

The performance of the inbound tourism market has been flagging in large metropolises such as Beijing and Shanghai, which used to be the main attractions for international visitors.

According to the Shanghai Bureau of Statistics, the city received about 1.24 million visits by overseas travelers in the first half of the year. Of these, 756,200 were made by foreign travelers, which was about 22 percent of the figure in the same period in 2019.

Dai Bin, president of the China Tourism Academy, said that although there has been a decline in inbound tourism, China still has confidence in it and is determined to develop the market.

Hu Jiying, deputy general manager of CYTS International Travel Co, said the company resumed services for international travelers from countries and regions including the United States and Germany in late March.

"Most of them were on business trips and attending conferences, while a few were here for sightseeing," Hu said. "So far, our inbound tourism business is 5 to 10 percent of the pre-COVID level."

She said that sales of China's inbound tourism products mostly depend on overseas tourism agencies, which usually advertise tour products about a year before the departure date.

"As China implemented very strict entry policies to control COVID-19 in 2022, most overseas agencies did not budget for the promotion of tourism to the Chinese mainland that year when they planned their promotion campaigns for 2023. We may see a better recovery of inbound tourism after 2024," she said.

Time-consuming visa application procedures and expensive airline tickets have also hampered the recovery of international travel to the mainland, Hu said.

To revitalize the market, China took measures earlier this year to ease its entry policies for overseas travelers.

Tour groups from Hong Kong and Macao, the two main sources of inbound travel to the mainland, resumed on Feb 6, while visits by international tour groups restarted on March 31.

Entry policies were further relaxed in recent months, with China resuming its 15-day visa-free policy for travelers from Singapore and Brunei on July 26. In addition, on May 19, group tours of the mainland were resumed for Taiwan residents.

However, Zhang Yang, an associate researcher at the China Tourism Academy, said the tourism market continues to face problems in the post-pandemic era.

She said that these include "the restoration of the products and services' supply chain, a shortage of creative tour products and inconvenience in terms of payment, transportation and accommodation services for international travelers".

Hu, the deputy general manager of CYTS, said that "inbound tourism plays a key role in stabilizing foreign investment and foreign trade, which can also help promote international cooperation and communication".

She suggested that China conduct more tourism promotion activities in overseas markets, as well as streamline visa application procedures.

"The government could invite some international tourism agencies to visit in order to encourage them to include more Chinese tour products in their advertising campaigns," Hu said.

"We also hope that more international flights can be resumed and more tour guides will be trained to speak foreign languages in the future," she said.

Steps to assist

China has taken a number of steps to assist international travelers in the past few months.

WeChat Pay and Alipay announced last month that their online payment services would be made available to international users.

As a result, international travelers can make mobile transactions for shopping, transportation and sightseeing after linking their bank cards to the two apps.

Dai, president of the China Tourism Academy, called for drafting a State-level plan to revitalize inbound tourism, in which improving foreign visitors' travel experiences should be prioritized.

"Local authorities should deepen cooperation to promote the image of their area and improve its reputation."

He said that it's also important to improve tour products by better taking into account international travelers' cultural background and dietary preferences.