Subtle changes to MMC ensures inclusive, positive service

Like the impressive transformation of the sporting arenas over the past 10 days, one of the critical non-competition venues of the continental sports jamboree in Hangzhou, the Main Media Centre, has been fully adapted to ensure the utmost convenience for disabled attendees.

Accessible restrooms and handrails at sinks were installed for both men and women, while the height of the urinals in the men's restrooms has been lowered.

At the MMC's accessible entrances and exits, wheelchair-friendly ramps were constructed, enhancing the facility's inclusiveness, while outdoor, street-level drainage systems were replaced to prevent wheelchair and mobility scooter tires from getting trapped, ensuring smoother and safer passage.

A slightly lowered section has been added to the service desk, set at a comfortable height that enables wheelchair users to utilize it, while also providing space for their knees.

Fu Zhiliang, a news reporter from Hangzhou Disabled Persons' Federation who uses crutches, expressed his amazement after experiencing the MMC for the first time.

He was particularly impressed by the flat, unimpeded, slip-resistant floor.

"Because I use crutches, I am quite sensitive to the condition of the ground. I'm always very cautious when walking, and I am particularly afraid of uneven surfaces or puddles of liquid," he explained.

The reception desk, where reporters will inevitably check-in and collect their media kits, has also received widespread acclaim. It stands as an essential point of contact, ensuring efficient distribution of materials and seamless assistance for journalists. For the Para Games, an accessible service window has been added, a design move in line with accessibility design standards.

"This consideration in design ensures that when a person in a wheelchair needs to write or perform tasks at the counter, they can comfortably reach the surface without the need to overextend their arms or strain themselves," Fu said.

The enhancements in facilities and interpersonal care reflect a comprehensive effort to create a more convenient and warmer environment for all participants and attendees to the 4th Asian Para Games.

"I noticed that the volunteers had all received good training. When I was collecting my media kit, one of them proactively asked if I needed a wheelchair. Upon my polite refusal, he didn't say much, but I noticed that his gaze remained on me, giving me the impression that should I require a wheelchair, he would bring one over immediately," Fu recalled.

Sun Fengke, a staff member at the MMC, explained that the volunteers at the center underwent specific training on services for individuals with disabilities and diligently learned related knowledge, which includes practical skills like wheelchair handling techniques and guidance for the visually impaired.

Not only did the training focus on tangible skills, but it also emphasized fundamental principles of humanitarian care: equality, respect, enthusiasm, diligence and providing appropriate assistance.

"We believe we can offer warm, satisfying volunteer services to the media representatives and athletes who come to the Main Media Centre. Our preparedness and heartfelt service reflect our commitment to making the games an inclusive, respectful, and positive experience for all participants," Sun says.

Xu Bin, the deputy director of the Press and Public Relations Department of the 19th Asian Games Organizing Committee, reveals that during the Asian Para Games, five journalists with disabilities are participating in the news coverage, some with lower limb impairments and some with a hearing deficit.

"We hope to provide quiet convenience for people with disabilities, silently removing barriers they may face," Xu said.