Social media moves into the corporate world

Netizens made 30 new friends via social media on average in China last year, survey shows. [Photo / China Daily]

Internet platform plays a growing importance in the business sector

A series of numbers demonstrates the importance of social websites or social media including weibo, bulletin boards and blogs in China.

In 2001, there were 392 million urban Chinese using social websites and half of them were active on more than one platform. A netizen made 30 new friends via social media on average in China, while 30 percent of social website users made or reviewed comments about companies or their brands.

Meanwhile, users of Sina Weibo, the first and now most popular Twitter-like platform in China, numbered 300 million. Eighty percent of urban youths watch videos online and more than 356 million Chinese people use smartphones to surf the Internet.

Social media has created a new channel for corporate marketing and is booming, a report by Ipsos, the world's third-largest market research company by staff numbers, states.

According to Albert Cai, digital research director of Ipsos China, in the new digital era, which highlights interactivity and free opinion, the influence of straightforward promotion or traditional advertisements in printed media, Internet portals, outdoor facilities and TV is shrinking.

Moreover, social media's influence on brand reputation and purchasing decisions has caught up with traditional channels. Official websites of companies with interactive functions and social websites with links to companies' official websites are more effective at brand promotion.

Ipsos' online survey was carried out early this year and received responses from 1,050 netizens in China. It showed that 29.2 percent of respondents knew of brands or companies via newspapers, 27.2 percent were made aware of them through blogs and bulletin board comments, 26.9 percent through micro blogs and 37.6 percent via the companies' official websites or social websites with links to the companies' websites.

Regarding the influence on purchasing intentions, 32.8 percent of the surveyed netizens said they were very driven by advertisements in shopping malls and shops as well as LED video ads in buildings, a total of 30.4 percent said their major motivation came from comments on blogs and bulletin boards, 24.5 percent were moved by weibo comments and 47.5 percent were guided by companies' official websites or social websites with links to companies' websites.

The numbers do not add up to 100 percent because some respondents cited more than one source.

Cai said he believes the accuracy, interactivity and word-of-mouth publicity are the main reasons that increase and consolidate the influence of social media.

"'Birds of a feather flock together' is the most fundamental characteristic of social media," he said. "People get together in line with their common interests, hobbies, favorite activities or most serious problems. It facilitates companies in finding and targeting customers and increases the accuracy of communication."

Moreover, interactivity builds a high-speed and efficient communications bridge between brands and customers.

Internet "opinion leaders" - usually bulletin board moderators and micro blog first-hand posters - are regarded as more reliable and trustworthy by netizens than "one-way" advertisements, which are regarded as nothing more than company messages.

A micro-blogger named bingxiyut said, as the mother of a nine-month-old baby, she surfs the Internet to choose and buy almost everything for her family. "Weibo is the tool I use most often when shopping. On it, I can find company and discount information, share opinions with other people, especially young mothers, and chat with some famous micro-bloggers," she said.

The Beijing resident said that through weibo she has encountered a group of parents with babies of a similar age and they often get together for group outings.

"We have created a platform for our babies to play together. It's important for our children, given there is usually only one child in a family with six adults in China.

"I have found we have generally been using the same brands, such as Abbott dairy powder, Huggies nappies and Liushen Florida Water."