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After-sale nightmare
Since consumers make their purchase mostly depending on pictures and descriptions from online vendors, often online shoppers find themselves buying wrong size or defective products but many vendors refuse to refund or to provide a replacement for the product. Adequate after-sale services have been recognized as vital part of online shopping industry, but there are still some operators that do not provide any after-sale service.
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A costumer service representative prepares for the upcoming "Double 11", in Wenzhou, Zhejiang province, Nov 11, 2013. [Photo/IC] |
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