From the Chinese Press
China Daily | Updated: 2013-04-10 08:14
Apple of consumers' discord
Apple Inc finally apologized to customers for its poor after-sales service in China after being criticized by the media for days. It's a pity that the media, rather than the law, forced Apple to admit its shortcomings, says an article in Southern Metropolis Daily. Excerpts:
On April 1, Apple CEO Tim Cook issued a letter of apology, saying that the company would take measures to improve its after-sales service in China. But the apology from Cook came after days of the media highlighting the defects in Apple's operations in China.
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