Making guests feel truly at home
By Chen Hong and Li Yifei | China Daily | Updated: 2013-09-07 08:14
Profile | Raghu Menon
Raghu Menon, general manager of The Ritz-Carlton in Shenzhen, believes the key to staying competitive is to engage the staff and create a unique experience for the guests.
The hotel, just opposite the Shenzhen Convention and Exhibition Center, has been operating in the city's most competitive area for luxury hotels for more than four years.
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