Healthy option for web medicine

A tech firm in Southwest China is working to find the right combination of online and offline resources for quality healthcare

As internet heavyweights scramble to expand online healthcare, a tech company in southwestern Guizhou province is aiming to carve out a unique presence for itself in the fiercely competitive industry.

Unlike other internet companies that enter the sector as technology partners, Longmaster acquired a 66 percent stake in Guiyang Sixth People's Hospital last year for 155 million yuan ($23.9 million; 21.2 million euros). That makes Longmaster the controlling stakeholder, not just a software provider to a hospital.

"Brick-and-mortar hospitals are the core assets of the entire medical industry. Without a hospital, it is impossible for us to be deeply engaged, let alone revolutionize the sector with technology and service-oriented minds," says Wang Wei, chairman of Guiyang Longmaster Information & Technology Co Ltd.

Using Guiyang Sixth People's Hospital as a base, the company launched the Guizhou Internet Hospital last year, enabling local patients to visit nearby drugstores or medical centers where they can consult doctors through video calls.

It is different from other platforms where doctors offer online medical services only in their free time, because these platforms have inked contracts with individual doctors rather than their hospitals. The company has arranged 15 doctors to run the Guizhou Internet Hospital on a full-time basis, he says.

"I am a big believer in technology. But when it comes to the online healthcare services sector, the key is to effectively integrate online and offline medical resources, rather than achieve technological breakthroughs."

Zhong Xiuyun, a doctor with the Guizhou Internet Hospital, says the number of daily patients has surged to an average of 500 from less than 10 six months ago after the company set up more than 90 consultation sites at drugstores and other facilities within the province.

"By the end of this year, we will be able to offer more than 3,000 daily online diagnoses, and the network of consultation sites will be expanded to more than 200 facilities," Wang says.

But the company's ambition is not limited to Guizhou province. Similar to a project initiated by one of its rivals, Haodf, Longmaster is planning to launch an online platform in May to link nationwide patients with complicated and serious diseases to leading doctors from top-tier cities.

Eager to boost its ability to reach more patients, the company acquired 39.net, a leading health information and consultation website in China, for 650 million yuan. The website covers 160 million users, it said.

"Many patients travel to top-tier cities to look for experts, while many renowned doctors are burdened with the pressure of dealing with minor illnesses," Wang says. "We want to help change that." The company has so far recruited over 200 medical experts from across China for the online initiative, he says.

"The service will be priced between 2,000 yuan and 3,000 yuan, depending on which services consumers want," he adds.

According to the National Health and Family Planning Commission, China's hospitals and clinics provided nearly 5.7 billion clinical treatments from January to September last year, up 2.8 percent year-on-year.

Still, Qin Zexi, an analyst at Beijing-based iResearch Consulting Group, says it is important to remain cautious about the role of the internet in handling complicated diseases.

"The online video diagnosis model has inherent risks because many patients can't accurately express their symptoms. In the case of complicated diseases, patients' input could be potentially misleading without on-site examinations."

Contact the writers at masi@chinadaily.com.cn and yangjun@chinadaily.com.cn