這兩天，SK-Ⅱ?qū)９竦膶з徣藛T一直沒閑著，不過她們可不是忙著賣貨，而是忙著接消費者的咨詢電話和辦理退貨手續(xù)。自從SK-Ⅱ被查出9款問題產(chǎn)品以來，SK-Ⅱ?qū)９褚呀哟瞬簧僖笸素浀南M者。近日，知名化妝品品牌SK-Ⅱ的9款產(chǎn)品，被國家質(zhì)檢總局曝光含有違禁成分“鉻”和“釹”，長期使用會造成皮膚過敏，甚至損害到肝功能。

People who have purchased the nine types of SK-II cosmetics found to be unsafe by China's quality watchdog are now able to claim a refund.  However, customers in Beijing have complained of difficulties in getting their money back. Meanwhile the company has said they are puzzled by the news their products are unsafe, and are currently working with authorities to verify the findings. The General Administration of Quality Supervision, Inspection and Quarantine, announced on Thursday that they had detected harmful ingredients in SK-II cosmetics produced by Procter and Gamble (Japan) in South China's Guangdong Province. According to the administration, nine types of SK-II cosmetics had been found to contain chromium or neodymium, which experts say could cause problems such as eczema and irritation of the eyes. Customers said that they had to provide proof of purchase, and were not entitled to a refund if they had used more than two thirds of the product. A female customer surnamed Hao at the Beijing Modern Plaza was denied a refund as she had used too much. "It's absurd," she said. "The more I have used, the more I have been harmed!" Zhang Qunxiang, a spokesperson with Procter and Gamble Company in Guangzhou, told China Daily that his company "was quite puzzled by the sudden news. We don't understand why such a problem happened." "The batch of products found by the watchdog to be unsafe has been stopped at customs and won't enter the Chinese market. The company is working with authorities to get to the bottom of this puzzle as soon as possible," he added. (China Daily)

Vocabulary:

refund: 退貨 chromium: 鉻 neodymium: 釹 （英語點津陳蓓編輯）