The hotline of Pudong Airport and Hongqiao Airport is 96990. Passengers can call the hotline to inquire about flight information, subscribe to cellphone message services and book special services in advance.

Passengers can text their flight number to 02123330999 to subscribe to cellphone messages and receive real-time flight information for 0.1 yuan per text. The hotline 96990-1-1-4 is also available for passengers who want to receive specific steps.

In addition, Pudong Airport and Hongqiao Airport are offering a special service package for the handicapped, elderly and pregnant. With this service, they can enjoy priority ticket booking, custom checks, security check and boarding. Passengers who need the service can call the hotline 96990 to book in advance.