Airline lets staff cool their high heels

In a move aimed at improving comfort and inclusivity in the aviation industry, Air Travel, an airline based in Hunan province, has announced a new policy allowing its flight attendants to wear flat-heeled shoes — a significant shift from the long-standing industry norm of mandatory high heels for female flight attendants.

The policy, which was introduced this month, permits female flight attendants to choose flat-heeled shoes while on duty, enhancing workplace comfort.

Air Travel is among the first in China to implement the change, which the airline announced through its WeChat account.

The company emphasized that flat shoes offer crucial stability and safety, although high heels have traditionally been associated with confidence and pride.

"This decision addresses the physical strain high heels can impose," the airline said.

"Long hours on their feet and constant movement can lead to significant discomfort and health issues. Allowing flats aims to reduce foot and back pain, ultimately improving job satisfaction and performance."

Historically, flight attendants at Air Travel, like many globally, were required to wear high heels as part of their formal uniform. While high heels were intended to convey a polished, professional appearance, they often came at the cost of personal comfort. The new policy marks a notable departure from traditional norms.

The policy change has received positive feedback from flight attendants.

"This is a significant step forward," said one attendant, who requested anonymity. "It's more comfortable and practical for service."

Another flight attendant noted that high heels were once seen as essential for maintaining an elegant image.

"But now, especially under certain conditions onboard, flats are safer and more practical," she said. "Our company previously required medium-heeled shoes onboard and high heels off-board. However, many international airlines, such as those in Indonesia, allow sneakers for in-flight service."

Historically, the initial cohort of flight attendants comprised registered nurses, tasked with ensuring passenger safety and alleviating onboard anxieties. As airlines have become increasingly competitive, the standards for flight attendants have been elevated. Airline companies strive to cultivate an image of flight attendants as elegant and gracious service providers.

"While offering service in flats is more comfortable and practical, the company maintains the view that high-heeled shoes epitomize elegance, reflecting the company's image to the public," she added.

A frequent flyer surnamed Li expressed support for the change, noting that if flat shoes enhance comfort and job performance, it will be beneficial. "It won't affect their appearance or professionalism," he said.

Air Travel's new policy follows similar changes by other domestic airlines. For instance, Lucky Air began allowing its cabin crew to choose between high heels and flats in July last year, with a requirement to wear uniform flat shoes during cabin operations.

Globally, the shift away from mandatory high heels began earlier. In 2020, Japan Airlines updated its uniform policy to include black shoes with heel heights between 0 and 4 centimeters, including casual and athletic options. The change was aimed at improving safety, health, and diversity, while facilitating work.