黑龍江公布“雪鄉宰客”事件調查結果

黑龍江省森林工業總局4日向社會公布“雪鄉宰客”調查結果。涉事旅館被處罰金59360元并停業整頓。

Layers of snow, bright red lanterns and glittering lights adorn the Shuangfeng Forest Farm in Mudanjiang city, Northeast China's Heilongjiang province, Dec 15, 2017. Shuangfeng Forest Farm is hailed as China's snow town. [Photo/Chinanews.com]

A guesthouse in Snow Town on the outskirts of Hailin, Heilongjiang province, has been punished by the local tourism authorities for overcharging customers.
黑龍江海林地區雪鄉的一處旅館因“宰客”行為被當地旅游管理部門處罰。

這里的“宰客”可以用overcharging/fleecing customers表示，overcharge由over+charge組合而成，也就是“過度收費”，而fleece本身就有“敲詐、欺詐”的意思。

近日，一篇《雪鄉的雪再白也掩蓋不掉純黑的人心！別再去雪鄉了！》的帖子在社交媒體上瘋轉，引發網友關注。

這名網友在帖文中講述了自己一行三人在雪鄉遇到“態度蠻橫”的旅館老板，“被要求換房”、“要在網上評價以后才給退款”等經歷，建議網友們不要再去雪鄉。

4日,黑龍江省森林工業總局向社會公布“雪鄉宰客”調查結果，對帖文所述的宰客等四個焦點問題，進行了核查處理。

一、散客無法買到景點票？

帖文反映，大巴“乘務員”私自向游客推銷游樂項目門票及謊稱“散客無法買到景點票”。

核查處理情況：

"Tourists can buy tickets on the internet and any ticket booths distributed throughout the town," according to the administration. "It was concocted by the conductor that tourists couldn't buy tickets without the help of a tour guide."
景區所有游樂項目門票都可在網絡、景點售票處、三處山門導游服務處購買到，不賣散客票問題系“乘務員”捏造。

The administration asked the company involved not to arrange any conductors on the tour buses and to strengthen measures to avoid similar problems.
管理部門責令此家客運公司隨車“乘務員”全取消，避免再出現類似問題。

二、無故要求游客換房？

帖文反映，趙家大院業主中途無故要求“一木”一行游客換房，并且在接待中服務態度蠻橫，不誠信經營行為。

核查處理情況：

The manager of Zhaojiadayuan guesthouse was punished for arbitrarily overcharging customers and treating them in a rude manner.
趙家大院經理因“宰客”及對待客人態度蠻橫已受到當地旅游管理部門的處罰。

Besides being fined 59,360 yuan ($9,135), the manager has been blacklisted as one of the dishonest guesthouses, which will be looped on the LED screen in the scenic area.The guesthouse is suspended too.
除了59360元的罰款之外，該旅館業主還被列入不誠信家庭旅館“黑名單”，通過雪鄉景區大屏幕予以曝光。旅館也被責令停業。

三、景點是否合規？

帖文反映，游樂項目系毫無經營權的民設景點，且屬人造雪景。

核查處理情況：

The attraction was leased to a private company and the prices had applied for administrative approval and record-keeping in the price control department.
該景點為私人公司租賃經營，價格均已報上級物價部門審批備案。

四、泡面一桶60元？

帖文反映，“泡面60元一桶、酸菜炒粉絲78元、土豆絲燉茄子88元、一盤炒肉288元”的物價問題。

核查處理情況：

"The number 60 refers to its commodity code," said the administration in the announcement. "After scanning the QR code, the customer can see the price is 10 yuan."
旅游管理部門表示，“60”是游客服務中心自助售貨機商品編號，游客輸入編號或掃碼，都會出現泡面每桶10元的價格。

【相關詞匯】

強迫購物 forced shopping

低價旅游產品 budget travel product

零團費出游 free-of-charge tours

價格欺詐 price fraud

旅游不文明行為記錄 inappropriate tourism behavior record

（中國日報網英語點津 馬文英）